Terms of Service

Effective date: 10 May 2026

Cadence Ninja is a brand operated by Azentiq Nexus Pte Ltd, a company incorporated in the Republic of Singapore (UEN: as registered with ACRA). When you see "Cadence Ninja", "we", "us", or "our" below, that means Azentiq Nexus Pte Ltd, trading as Cadence Ninja. When you see "you" or "your", that means the person or company subscribing to the service.

By starting a Cadence Ninja subscription, you agree to these terms. If you do not agree, do not subscribe.

1. What we provide

Cadence Ninja is a done-for-you LinkedIn content service. The standard subscription includes:

• 12 LinkedIn posts per calendar month, written and published in your voice
• 1 LinkedIn Newsletter article per calendar month
• A dedicated Social Media Manager assigned to your account
• A weekly approval workflow over WhatsApp
• A 60-minute onboarding session at the start of the engagement to capture your voice and content pillars

Optional add-on (sold separately by email after onboarding): 12 X (Twitter) reposts per month, lightly edited from your LinkedIn content.

The service is delivered remotely. We do not provide:

• Carousel posts or video content
• Paid advertising management
• Direct outreach or DM management on your behalf
• Comment moderation on your posts

You provide us with the access we need to publish on your behalf. The specific method will be agreed during onboarding. We treat any credentials, tokens, or access you grant us with the highest standard of confidentiality (see Section 8), use it solely to deliver the service, and revoke our access promptly upon offboarding. You may revoke our access at any time. By granting us access to your social media accounts, you confirm that you are the rightful owner of those accounts, that you are authorised to grant us the access required to deliver the service, and that you accept responsibility for any consequences your accounts may experience as a result of granting third-party access for content management purposes.

The service is for your personal LinkedIn profile or your company page, not both, unless we agree otherwise in writing.

2. Pricing and billing

The base subscription is USD 199.99 per calendar month, charged in advance via Stripe at the start of each billing period. Your billing period starts on the date of your first successful payment and renews automatically each month on the same calendar date.

The X (Twitter) add-on, when purchased, is USD 49.00 per calendar month, billed alongside the base subscription on the same date.

Prices are exclusive of any applicable taxes. As of the effective date of these terms, Azentiq Nexus Pte Ltd is not registered for Singapore GST and does not collect tax on subscription charges. Singapore GST registration becomes compulsory when our 12-month rolling turnover exceeds SGD 1,000,000. If our tax registration status changes, applicable taxes will be added to future invoices, with at least 30 days' notice to you in advance.

We may change pricing for future billing periods. If we raise the price, we will notify you at least 30 days in advance by email. You can cancel before the new price takes effect if you do not want to continue at the new rate. Existing customers may be grandfathered at their original price at our discretion.

3. The 30-day money-back guarantee

If Cadence Ninja is not the right fit for you, you can request a full refund of your most recent monthly payment within 30 days of that charge. No call required. No questions asked. Email hello@cadenceninja.com from the address on your subscription. We will process the refund within one Singapore business day of your email and cancel your subscription effective immediately. Funds typically land on your card within 5-10 business days per your card issuer's normal timing.

The guarantee applies as follows:

• Each new monthly payment opens a fresh 30-day window in which you may invoke the guarantee against THAT payment, but only if you have not previously invoked the guarantee on this subscription. The guarantee is therefore one-time per subscription, not one-time per payment.
• The guarantee covers the most recent payment only. We do not refund prior months even if invoked within 30 days of the most recent charge.
• After you invoke the guarantee, your subscription is cancelled immediately. If you later resubscribe (whether under the same or a different account), the new subscription does not get a fresh 30-day guarantee. The prior invocation has used up your entitlement.
• The guarantee does not cover refunds requested more than 30 days after the most recent charge. After the 30-day window, refunds are at our sole discretion.

Before initiating a chargeback or payment dispute with your card issuer, you agree to first contact us at hello@cadenceninja.com to request a refund under this guarantee. This contact step is a contractual prerequisite to any chargeback. If you initiate a chargeback without first giving us the opportunity to refund directly, we may treat that as a breach (see Section 11).

4. Cancelling your subscription

You can cancel your subscription at any time, with no contracts and no exit fees. Cancel via:

• The Stripe Customer Portal (link included on every receipt email)
• Or by emailing hello@cadenceninja.com

When you cancel, your subscription stays active until the end of the billing period you have already paid for. We will continue to deliver content for the remainder of that period. We do not pro-rate refunds on partial months.

After the billing period ends, your subscription stops automatically. We will not charge you again unless you resubscribe.

If you cancel within the 30-day money-back window (Section 3), the refund includes immediate cancellation rather than end-of-period. Choose one or the other. You cannot keep service AND get a refund.

If you have a billing concern, payment dispute, or any other issue with a charge, contact us at hello@cadenceninja.com BEFORE you raise the matter with your card issuer or bank. We commit to resolve any legitimate refund request within 5 working days.

5. How we work together

The service depends on a back-and-forth flow each week. To deliver well, we need:

• You approve or skip 3 of 4 proposed post ideas every Tuesday via WhatsApp (or by Wednesday at the latest)
• You respond to draft posts within 24 hours of receiving them
• You inform us promptly of any change to your business, role, or LinkedIn account
• You provide accurate background material when we ask (sample posts, voice references, recent news)
• You do not ask us to publish content that you have not seen or approved

If you do not respond within 24 hours of a draft being sent, we will proceed with posting on the understanding that we have correctly captured your voice and content pillars during onboarding and ongoing calibration. Silence is treated as approval. You can reach out anytime to flag any post that should be edited or removed after publication, and we will action it promptly. The monthly post count is a target, not a guarantee. If delays are caused by your non-response, we owe you the remaining slate but no make-up posts.

If we do not respond to your messages or fail to deliver the agreed monthly volume due to our error, you have the right to:

• Request the missed posts be delivered the following month, OR
• Request a partial refund proportional to the missed deliverables, OR
• Invoke the 30-day money-back guarantee if applicable

Whichever you prefer.

6. Acceptable use

To keep things simple: don't use Cadence Ninja for things that are illegal, deceptive, or harmful.

You agree NOT to use the service to:

• Misrepresent your identity, qualifications, or credentials on LinkedIn
• Promote illegal goods or services in any jurisdiction relevant to the content
• Generate content that violates LinkedIn's User Agreement or Professional Community Policies (currently at linkedin.com/legal/user-agreement)
• Generate content that violates X's Terms of Service if using the X add-on
• Promote financial services, investment advice, securities, or precious metals dealing in any jurisdiction where doing so requires a license you do not hold
• Promote regulated services (medical, legal, financial advice) in a manner that crosses regulatory lines for the relevant jurisdiction
• Defame, harass, or threaten any person or company
• Infringe the intellectual property of any third party

We reserve the right to decline to write or publish any specific post that, in our reasonable judgement, falls under any of the above, and we will tell you why and propose an alternative. However, we have no general obligation to monitor, pre-screen, or audit your use of the service for compliance with this section. The responsibility for the lawful use of the service rests with you.

If we discover that you have used the service in breach of this section, we may suspend or terminate your subscription with immediate effect, with no refund of the current billing period.

You are responsible for the final decision to publish each post. You approve every post via WhatsApp before it goes live. We do not publish posts you have not approved.

7. Intellectual property

This is the part that matters legally and we want it crisp.

You own:

• The final published content. The posts that go live on your LinkedIn (or your X account, if applicable) belong to you. You can repost, archive, repurpose, or delete them at any time. You can republish them anywhere else. You can claim authorship.
• Your voice samples, brand assets, business information, brand frameworks, proprietary methodologies, customer-supplied templates, and anything else you provide to us during onboarding or weekly delivery. For the avoidance of doubt: anything you provide to us, in any form, remains your intellectual property. We do not acquire any ownership interest in client-supplied input by virtue of using it to deliver the service.

We own:

• Our methodology: the post structures, drafting frameworks, voice-capture process, content pillar templates, weekly cadence systems, and any other process knowledge that we use to deliver the service across all our clients. None of this is unique to your engagement.
• Our internal drafting tools, templates, and workflow systems used to support the Social Media Manager. These are pre-existing tools applied to your engagement; you do not own them even though they were used in producing your posts.
• Any anonymised aggregate data (engagement statistics, post performance trends, common topics) that we collect across our customer base. We may use this for service improvement, internal analytics, and anonymised case studies. We will never publish anonymised data in a way that allows you or your business to be identified without your consent (see Section 8, Confidentiality).

You grant us a non-exclusive, royalty-free licence to:

• Use your voice samples and provided materials for the sole purpose of delivering the service to you
• Display screenshots of posts we have written for you, with your name and identifying details removed, in private case studies (e.g. shared with prospective customers under NDA), but NOT publicly, on the website, or in marketing materials, without your prior written approval

If you give us written approval (email is sufficient), we may publish a named testimonial or case study about your engagement. We will not do so without that approval.

8. Confidentiality

We treat the following as confidential:

• Your business information, financials, plans, customer lists, strategy
• Draft posts before they are published
• Any internal context you share to help us write in your voice
• Your LinkedIn message threads or DMs (we do not access or read these)

We will not share this information with anyone outside the team delivering your service. The team delivering your service includes: your dedicated Social Media Manager, the Cadence Ninja founder (Anson Zeall), and any reviewer or quality-control function we operate internally. All team members are bound by the same confidentiality obligation.

This confidentiality obligation continues for 3 years after the end of your subscription.

It does not apply to:

• Information that becomes public through no fault of ours
• Information we are required to disclose by law or by a regulator
• Information you have explicitly asked us to make public (e.g. by approving a post that contains it)

For our handling of personal data, please see our Privacy Policy. The Privacy Policy covers data collection, processing, retention, and your rights under the Singapore Personal Data Protection Act (PDPA).

9. Service-level reality

We are honest about what you are buying. Cadence Ninja is delivered by humans on a weekly cadence. We are not a 24/7 operation. The Social Media Manager assigned to your account works business hours GMT+8, Monday to Friday.

We do not promise:

• A specific uptime percentage
• Same-day response on any non-publishing matter
• Service during Singapore public holidays. We plan around them and will tell you in advance if a holiday week affects your post schedule
• Coverage during your dedicated SMM's planned leave. We will name a backup who handles your account during that period; the backup will have your voice notes and content history

We DO promise:

• Best-effort delivery of the agreed monthly post count
• Honest communication when something is delayed or off-track
• Refund or make-up post options if we miss our commitment due to our error (see Section 5)

If you need 24/7 service, dedicated account management, or hard SLAs, Cadence Ninja is not the right service for you.

Force majeure. We are not liable for any delay or failure to deliver the service caused by events beyond our reasonable control, including (but not limited to) natural disasters, pandemics, war, acts of terrorism, government action, regulatory change, internet or platform outages affecting LinkedIn, X, WhatsApp, Stripe, Google, or any other service we depend on. If a force majeure event prevents delivery for more than 14 consecutive days, either party may suspend or terminate the affected billing period with a pro-rata refund of the undelivered portion.

10. Limitation of liability

We work hard to deliver well. But things sometimes go wrong. This section sets the legal cap on what we are liable for.

To the maximum extent permitted by Singapore law, our total liability to you for any and all claims arising out of or related to the service, in any 12-month period, is capped at the GREATER of (a) USD 100, or (b) the total fees you have paid us in the 12 months preceding the claim. The USD 100 floor exists to ensure a meaningful remedy is available even where minimal fees have cleared.

We are not liable for:

• Indirect, incidental, consequential, or special damages, including lost profits, lost business opportunities, lost data, or reputational damage, arising from the service
• Any failure of LinkedIn, X, WhatsApp, Stripe, or other third-party platforms we depend on
• Any consequence of you publishing a post you approved, even if we drafted it. Final approval is yours
• Any restriction, suspension, deletion, or other adverse action that LinkedIn, X, or any other third-party platform takes in respect of your account, for any reason
• Any tax, regulatory, or compliance consequence of content you publish

Nothing in this section limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded under Singapore law.

11. Termination by us

We may terminate your subscription with 30 days' written notice (email is sufficient) for any reason, including capacity constraints, business priorities, or fit. We will refund any pre-paid period that we do not deliver.

We may terminate your subscription immediately, without notice and without refund of the current billing period, if you:

• Breach Section 6 (Acceptable Use)
• Initiate a chargeback or payment dispute with your card issuer or bank without first contacting us at hello@cadenceninja.com to request a refund under Section 3 (which is a contractual prerequisite per Section 4)
• Engage in conduct that is harassing, abusive, or threatening toward our team
• Repeatedly fail to engage with the weekly approval workflow such that we cannot deliver the service

If we terminate for any of the above reasons, we will tell you why in writing.

12. Changes to these terms

We may update these terms from time to time. If we make a material change, we will notify you by email at least 14 days before the change takes effect. Continued use of the service after the effective date of the change constitutes your acceptance of the new terms. If you do not agree, you can cancel before the new terms take effect.

We will also publish the most recent version at cadenceninja.com/terms.html with a clear effective date.

Non-material changes (e.g. fixing a typo, clarifying language without changing meaning) may be made without notice.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Singapore.

If a dispute arises that we cannot resolve by direct discussion, you agree that the dispute will be resolved by the courts of Singapore. Where the claim falls within the monetary jurisdiction of the State Courts of Singapore, either party may issue proceedings in the State Courts. Either party may also, at its option, refer the dispute first to mediation under the Singapore International Mediation Centre (SIMC) before proceeding to litigation.

We picked Singapore courts (rather than SIAC arbitration) because litigation is more proportionate to the size of disputes a $200/month service is likely to generate. SIAC arbitration is faster for high-value cross-border disputes but costly on small claims. If your jurisdiction or contract preferences require arbitration instead, contact us before subscribing. We may agree to a custom arbitration clause for enterprise-tier engagements.

14. General

Entire agreement. These terms, together with our Privacy Policy and any written agreement we sign with you for custom or enterprise scope, are the entire agreement between you and Cadence Ninja about the service. They replace any prior verbal or written discussions.

Severability. If any part of these terms is held to be unenforceable, the rest of the terms remain in effect.

No waiver. If we do not enforce a term immediately, that does not mean we have given up our right to enforce it later.

Assignment. We may assign these terms to a successor entity (e.g. a new company structure for Cadence Ninja, or an acquisition of Azentiq Nexus Pte Ltd) without your consent, provided your subscription continues on the same terms. You may not assign your subscription to anyone else without our prior written consent.

No agency or partnership. Nothing in these terms creates an agency, partnership, joint venture, or employment relationship between you and us. You are a customer; we are a service provider.

Survival. Sections 3 (refund mechanics, to the extent invoked), 7 (Intellectual property), 8 (Confidentiality), 10 (Limitation of liability), 13 (Governing law), and 14 (General) survive termination of your subscription.

Third-party rights. A person who is not a party to these terms has no right under the Singapore Contracts (Rights of Third Parties) Act 2001 to enforce any of these terms.

Anti-bribery and sanctions. Each party represents that, in performing its obligations under these terms, it will comply with all applicable anti-bribery, anti-corruption, and economic sanctions laws.

Notices. Any notice required under these terms must be in writing. Email is sufficient. Send notices to us at hello@cadenceninja.com. We will send notices to the email address registered on your subscription.

Contact. Questions, complaints, or concerns: hello@cadenceninja.com.